任职要求/岗位职责
Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction. Order to cash includes order entry, pricing verification, customer service/problem resolution, assists with collections and master data maintenance.
CUSTOMER SERVICE
-Ensure perfect order fulfillment of orders and resolve issues as required.
-Gain approval sales management to provide billing adjustments.
-Be the key customer service contact for customers and/or service providers.
-Maintain key internal relationships including marketing, sales, supply chain planning, shippoints, Quality, application development, product management, Credit, Financial Shared Services, and Procurement.
-Support preventive and corrective action in personal area of influence.
- customer master data information in SAP including clarifying and recommending credit limits in coordination with Credit Management.
-Interact with third party service providers (i.e. Freight Forwarders, Carriers, Terminal/Warehouses, Vendors).
-Adhere to SOX Controls.
-Process sample requests by following responsible care guidelines and approvals.
-Support and train customers on e-business platforms.
-Monitors and ensures resolution of order and delivery blocks.
-Provide Order confirmation to the customer, perform price verification between SAP and customer PO, and maintain communication about pricing to the account manager and sales management.
LOGISTICT COORDINATION
- Coordinate with Export/import team to arrange shipment, coordinate booking and shipping documents.
- Coordinate with marine coordinator to norminate bulk vessel status.
PROBLEM RESOLUTION
-Process all billing related adjustments (return, credit/debits.)
-Analyze data to identify and eliminate the root cause of related exceptions.
-Investigate invoice exception.
-Coordinate the Quality Notification process by receiving customer complaint, and entering into SAP. Coordinate swift resolvement of the complaints and respond to customer with solution.
OTHER
-Responsible for coordinating all customer queries and requests for product literature, reports, paperwork, quality and product stewardship information.
-Ensure compliance to safety targets, ISO, Sarbanes Oxley, and Regulatory.
-May visit strategic customers together with Account Manager.
-Foward important customer information to the responsible Marketing and Sales Management, CSE, Product Management, Planning & Sheduling and coordination of relevant actions at customer relevant processes.
REQUIREMENTS:
**Bachelor degree and 2 years above customer service experience (not call center)
- Have international trade knowledge and experience at international liner shipments.
-Troubleshooting/problem solving skills
-Ability to build relationships.
-Team player
-Ability to handle stressful situations
-Understanding of exports/imports, regulations, letters of credit, revenue recognition, documentation requirements, regulated products
-Fluency in spoken and written English
- Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply
- Good time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
企业介绍
Celanese Corporation (NYSE: CE), is one of the world’s largest producers of acetyl products, as well as a leading global producer of high performance engineered polymers. Our products are widely found in consumer and industrial applications. We operate primarily through four business segments: Advanced Engineered Materials, Consumer Specialties, Industrial Specialties, Acetyl Intermediates. Our operations are primarily located in North America, Europe and Asia. Based in Dallas, Texas, the company employs approximately 8,350 employees worldwide. sales totaled $6.8 billion in 2008, with approximately 65enerated outside of North America. Known for operational excellence and execution of its business strategies, Celanese delivers value to customers around the globe with innovations and best-in-class technologies. As a committed investor in China for over 20 years, Celaneses business portfolio in China includes a holding company in Shanghai, four major joint ventures, and Celanese Nanjing Integrated Chemical Complex, Celanese’s largest integrated complex in the world. Please find details in **************** or *******************.
塞拉尼斯公司（纽交所代码：CE）是世界***的乙酰基产品制造商之一，也是全球领先的高性能工程聚合物制造商，产品广泛应用于消费品和工业领域。塞拉尼斯主要经营四大业务：高性能工程塑料，特种消费品，特种工业品，乙酰基中间体。我们的业务经营主要分布在北美、欧洲和亚洲。塞拉尼斯公司总部设在美国德克萨斯州达拉斯市，全球员工约8350名。2008年塞拉尼斯公司净销售收入达到68亿美元，其中约65入来自于北美以外。塞拉尼斯的卓越经营理念和商业战略部署为业界所称道，其创新力和先进的技术力量为全球各地的客户提升价值。目前塞拉尼斯在中国的业务包括上海的塞拉尼斯（中国）投资有限公司、各地的四家合资企业及塞拉尼斯全球***的化工基地——塞拉尼斯南京一体化化工基地。详情请见****************或者*******************。
Celanese (China) Holding Co., Ltd
塞拉尼斯（中国）投资有限公司
Celanese (China) Holding Co., Ltd was established in 2004, located in Lujiazui, Shanghai. The establishment will accelerate Celanese business development in China. In 2007, Celanese relocated the strategic management and headquarters of its Acetyls Business to Shanghai, China, to manage its global business as well as oversee Asia initiatives.
塞拉尼斯(中国)投资有限公司成立于2004年，位于上海陆家嘴。投资公司的成立将大大加快塞拉尼斯在中国的业务发展。2007年，塞拉尼斯将乙酰基业务的战略管理层和营运总部迁往上海，管理全球乙酰基业务，同时兼管亚洲地区的所有业务。
Celanese (Nanjing) Chemical Co., Ltd
塞拉尼斯（南京）化工有限公司
Celanese’s wholly owned, integrated chemical complex is located at the Nanjing Chemical Industrial Park, north of the Yangtze River. Celanese Nanjing Integrated Chemical Complex is Celanese’s largest integrated complex in the world. The complex, incorporating seven units with Celanese’s leading technologies and highest environmental and safety standards, is an exciting new investment and marks a major milestone for Celanese’s operations in China and Asia. The seven units at the complex include capacity for acetic acid, vinyl acetate monomer, acetic anhydride, vinyl acetate emulsions, Celstran long fiber-reinforced thermoplastic (LFRT), GUR ultra-high molecular weight polyethylene (UHMW-PE) and a polymer compounding unit.
塞拉尼斯在华独资企业-塞拉尼斯南京一体化化工基地-坐落于南京化学工业园区，是塞拉尼斯全球***的化工基地，采用塞拉尼斯全球***的技术以及***环境与安全标准，它的建成是塞拉尼斯在中国乃至亚洲业务发展的重要里程碑。该基地包括醋酸、醋酸乙烯单体、醋酐、醋酸乙烯-乙烯共聚乳液、超高分子量聚乙烯和长纤增强热塑性塑料的生产装置以及特种功能高技术复合材料装置。
Our Business Segments
我们的业务
Acetyl Intermediates
乙酰基中间体
Major Products: acetic acid, vinyl acetate monomer and value-added derivatives
主要产品： 醋酸，醋酸乙烯单体，增值衍生品
Major End-Use Markets: colorants, paints, adhesives, coatings
主要终端市场： 颜料，油漆，粘合剂，涂料
Advanced Engineered Materials
高性能工程材料
Major products:Engineering polymers: Celanex PBT, Hostaform/Celcon POM, Celstran LFRT, Fortron PPS, GUR UHMW-PE, Impet PET, Riteflex TPC-ET, Vandar PBT and Vectra LCP.
主要产品:工程塑料-- Celanex 热塑性聚酯, Hostaform/Celcon 共聚甲醛-赛钢, Celstran 长纤维增强热塑性塑料, Fortron 聚苯硫醚, GUR 超高分子量聚乙烯, Impet 热塑性聚酯, Riteflex 热塑性聚酯弹性体, Vandar 热塑性聚酯合金 and Vectra 液晶聚合物。
* Trademarks are owned by Ticona or its affiliates. Fortron is a registered trademark of Fortron Industries LLC."
以上商标由泰科纳或其关联企业拥有。Fortron是Fortron Industries LLC的注册商标。
Major end-use markets: Automotive, Aerospace, Electrical & Electronic, Medical, Appliance, Information Technology, Communications and Consumer
主要终端市场: 汽车，航空，电子电气，医疗，家用电器，信息技术，通讯，消费品
Consumer Specialties
特种消费品
Major Products:Acetate tow and acetate flake；
主要产品: 醋酸纤维丝束和醋片
Major End-Use Markets: Filter products
主要终端市场: 过滤产品
Major Products:Sweeteners and preservatives
主要产品: 甜味剂和防腐剂
Major End-Use Markets: Beverages, confections, baked goods, dairy products
主要终端市场: 饮料，糖果，烘焙食品，乳制品
Industrial Specialties
特种工业品
Major Products: Polyvinyl alcohol, emulsions, basic polymers
主要产品: 聚乙烯醇，乳液，基础聚合物
Major End-Use Markets: Paper, building and construction, textiles, paints, coatings, adhesives, packaging
主要终端市场：纸张，楼房建筑，纺织品，油漆，涂料，胶黏剂，包装
南京生产基地地址: 江苏南京六合区南京化学工业园方水路B07-01, 塞拉尼斯（南京）化工有限公司人力资源部210047。
南京共享服务中心地址：江苏南京中山南路1号南京中心15-16楼，塞拉尼斯（中国）投资有限公司南京分公司人力资源部210005
上海公司地址：上海市浦东新区张江高科金科路4560号金创大厦1号楼南楼，塞拉尼斯（中国）投资有限公司人力资源部 200120。
